Vertu Mobile Phones: Luxury Redefined
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Case Details:
Case Code : MKTG151
Case Length : 11 Pages
Period : 2002-2006
Organization : Vertu
Pub Date : 2006
Teaching Note :Not Available
Countries : Worldwide
Industry : Telecom
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
Vertu Collections
The Vertu Ascent Collection, launched in January 2004, was also made of stainless steel, ceramic, sapphire crystal, Liquidmetal alloy, and leather. The collection was inspired by high-performance luxury cars...
The Concierge Service
Every Vertu phone came with a Vertu Concierge. When a person bought a Vertu
phone, he/she automatically became entitled to use the concierge service...
Who Buys the Vertu?
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When the Vertu Signature was launched, it became popular with celebrities such
as David Beckham, Gwyneth Paltrow, and Madonna. However, priced as they were
between US$ 5,650 and US$ 26,550, the phones were out of the reach of the merely
'wealthy' - only the super-rich could afford them.
"These are people who buy the best quality watches, the best quality fashion
devices," said Litchfield. Initially, owing to its steep price, even the team at
Vertu were not sure what the demand for the phones would be. "I can't give you a
(market) figure because nobody knows," said Litchfield...
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Threats
Vertu, by virtue of the fact that it was a category creator, faced no
competition at first. "That's one of the exciting things -we are creating a
new market. The market size will be determined by the sorts of products and
services that Vertu offers because we don't believe we have any real
competition today,"...
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Outlook
In 2005-06, Vertu expanded its presence, especially
in Asia. "In Asia, the buying patterns and replacement cycles for
handsets are very high. Mobile phones also serve as status symbols,
especially in countries like Singapore and Hong Kong, so there is a lot
of potential," said Bryma Ma, senior manager, IDC, a market research
firm.
The year 2006 was a high growth year for Vertu. "The first four months
of the year (2006) we have tripled our revenues, and we are on the track
to at least double the size of the company, maybe even triple... |
Exhibits
Exhibit I: The Vertu Signature
Exhibit II: The Components of a Vertu Phone
Exhibit III: The Vertu Logo
Exhibit IV: The Mobiado Professional
Exhibit V: Vertu's Distribution Network (as of Mid-2006)*
Exhibit VI: The Vertu Constellation
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